osTicket is a free and
incredibly popular customer support system. osTicket converts all customers’
inquiries sent via emails, phone calls and web-forms into a simple-to-use and
web-based customer support platform. The program itself is pretty simple and hence,
it’s a great alternative to high-cost and complicated relative systems.
Besides, it comes bundled with more tools and features than other more
expensive ticket systems.
Comes up with
Provides POP3 login;
Allows users to set a
limit on a number of tickets a user can open;
Allows to define
various users’ groups;
Allows to organize
tickets in different categories;
Provides help topics;
Provides email alerts;
Allows users to assign
tickets per users;
osTicket is one of the
most trusted customer ticket support system in more than 175 countries. Being a
free software, it’s a very competitive program that can easily beat its more
complicated and high-cost competitors in the market. The features and tools are
very versatile and useful. You can customize the data collected from the
registered users who submitted the ticket and get straight to the point.
Besides, it’s possible to add some custom fields, forms and lists to each web
ticket. Ticket filters, auto-response templates, rich text, custom fields,
tickets transfer and auto-responder are just a few of those options that
osTicket offers its users. But the best thing about osTicket is that it’s FREE!
Download osTicket for
100% FREE and start using one of the best alternatives of customer support
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